Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected as well when you place orders, though processing is handled securely by our payment partners.

For our corporate clients, we may collect supplementary business details such as company registration information, preferred delivery times, and budget parameters to help us tailor the service to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and navigation patterns. We use this information to enhance site performance and understand how clients discover our offerings.

How We Use Your Information

We primarily use your data to fulfill flower orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Process and complete your flower orders and gift arrangements
• Update you on order status and delivery timing
• Provide customer support and respond to inquiries
• Improve our offerings based on your feedback and preferences
• Send relevant updates about our services (with your consent)
• Maintain records for business and legal compliance

We also use aggregated, non-identifying information to analyze market trends and enhance our operations. For instance, we may study which types of arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing use. Your information remains within our corporate ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This covers compliance with GST regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security seriously and employ multiple protective layers. Our systems use encryption for sensitive data transmissions, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing privacy training and data handling guidance.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this information is handled by certified payment processors specializing in secure transactions.

While we maintain strong security practices, no system is completely immune to risk. We continuously monitor and update our protections to counter evolving threats and uphold high security standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold, ask us to correct inaccurate data, or request deletion when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use the site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for proper site functionality — they enable basic navigation and access to secure areas. These cookies don’t collect personally identifiable information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us highlight popular content, optimize page performance, and enhance the user experience. The collected data is aggregate and does not identify individuals.

You can adjust cookie settings through your browser, but disabling certain cookies may affect some features and your overall experience.

Business Transfers and Changes

If Delft Harbor Lilt experiences significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the rare event that we cease operations, we would ensure your information is either securely transferred to a successor with appropriate privacy protections or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When significant updates occur, we will notify you by email or post a notice on our site before the changes take effect.

Minor edits for clarity or administrative changes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently gathered data from a minor, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected data from their child can reach out using the information below, and we will address the matter immediately.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom’s jurisdiction. Some service providers may handle data across borders. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations governing business activities, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.